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Please review some of our most asked questions. 

We look forward to building relationships with each of our clients to meet their goals!

  • How do I make an appointment to work with you?
    Please use either the Appointments Page or this link to access the Secure Client Portal. This is where you are able to fill out electronic intake forms, request scheduling, and communicate with us. We have all clients fill out our registration & intake packet before scheduling so that we are able to get more done during the initial session with less time spent on 'office forms'. We also have a clearer picture of what is going on with each person since we have had a chance to review your information. You'll get more out of your initial appointment and have more direct contact time with us! Due to the varied needs of our clients we will work with you to make a tailored treatment plan. We do not do 'cattle farm' rehabilitation and aim to really work on what each individual needs within their abilities. It is advised that 3-4 follow ups are booked after the initial appointment, because it can sometimes be challenging to find available appointments if we wait until the week ahead. Follow-up packages with discounts are available (please see below for that information). Initial appointments are not discounted due to the time we spend formulating a treatment or training plan as well as report writing.
  • Do you take insurance?
    We are considered an ‘out of network provider’ for all commercial insurances. We do provide Superbills and all medical documentation needed. Additionally, Pondera Rehabilitation & Fitness PC provides a service for our patients called Reimbursify so you do not have to deal with submitting claims, forms or faxing your insurance company. Pondera Rehabilitation & Fitness PC is a registered (traditional) Medicare Provider for InHome (Part B/outpatient) visits only. Sliding Fee Scale cases: we update on social media when we are accepting applications for such cases. Please see our other FAQs for more details on related topics such as reimbursement and rates for visits.
  • How do I get reimbursed for my rehabilitation?
    Pondera Rehabilitation & Fitness provides a service called “Reimbursify;” they will do the necessary work for any additional forms & submissions to your insurance company so that you may receive reimbursement according to your plan’s benefits. There are two main ways to access Reimbursify, either through their free downloadable app, or through this web-based link below called File Fast. Download Reimbursify App
  • How do I know what my insurance plan covers?
    Please use this worksheet when contacting your insurance:
  • Do I need a referral from my health care provider to see you?
    FOR FITNESS PERFORMANCE: You do not need a referral if we are not treating a specific diagnosis or condition. For example, if you are being seen with a focus on staying healthy, improving your physical fitness, movement assessment &/or injury prevention (cross-training, running, cycling, overall health & wellness goals). FOR REHABILITATION: In the state of California, occupational therapists (OTs) do not need a referral to treat patients. Physical therapists (PTs) are able to see patients without a referral for 45 days or up to 10 visits with no referral under ‘Direct Access’ laws. We will send your initial evaluation to your provider for signature hence why we ask for their contact information on your registration forms. To find out about your own insurance’s plan-specific financial coverage for out of network reimbursement, you may use following insurance worksheet and see related questions on this page about reimbursement via Reimbursify: Insurance Reimbursement Worksheet
  • If I'm seeing you in my home or at the clinic, can my children be present?
    In general, yes. Obviously the ability to attend to your own session might be impacted but it is better to have some time to address your needs than to not have any time at all! We love to get kids moving with us when the space, safety and attention allows! In the clinic, younger children are easy to incorporate into our session and we can pause as needed for nursing etc. We do have a front waiting area with a sofa but they would be unsupervised so we cannot allow children under 13 to be there while you are in your session as per insurance regulations. Additionally, there is a front entrance door in that waiting area, so know they would be potentially able to leave. If possible, one suggestion would be to try to have childcare help set up for at least your initial evaluation. Additionally, in some cases we are able to do follow-ups via telehealth or mobile visits if that is preferred & helpful for you.
  • How do you assess what the pelvic floor muscles are doing?
    To assess what the pelvic floor muscles are doing, we have the option to use either/or manual evaluation, as well as real-time ultrasound imaging (if you are seeing Amy Zipp, MS OT/L only for ultrasound imaging). No matter what method we use to do testing of the body's systems, we are always discussing this prior and helping you to understand the testing, to give consent if you feel there is information to be gained to help us understand your specific situation's needs. Pelvic health PTs and OTs use internal digital muscle testing to assess the quality of the contraction of the pelvic floor muscles as well as their tension at rest and movement based testing for assessing if there are any other types of prolapse or scarring that may be impacting your body’s ability to work in a functional range. We will not do an internal pelvic floor assessment without a medical provider consent either prior to the 6 week post-birth check up or during pregnancy without signed provider consent--but we can do MANY things in those cases without that aspect to help things improve that are bothersome. An internal pelvic floor muscle test is not always necessary for all pelvic health issues. With the addition of real time ultrasound to clinical practice, we have the advantage of being able to greater assess externally using imaging & without internal testing but still have more objective information to work on. We are also able to start earlier with rehabilitation than the 6 weeks post-birth time if you choose to do so! It is advisable to get into a recovery routine that is evidence based when you feel ready which for many people who are active is much sooner than that time.
  • What do I need to bring to a blocked milk duct appointment?
    Please arrive to the appointment knowing that you will need to either feed your baby/babies, or use a pump in between applications of therapeutic ultrasound & manual techniques.
  • I have worked with a personal trainer who said they were certified to help with pre/post-natal clients or were a rehabilitation specialist. But I am not sure why they want me to see you now? What is the difference between a licensed clinician doing rehabilitation, and a personal trainer who has taken classes or who has a certification in pregnancy and post-natal?"
    This is a great question! We are so thankful to have worked with more and more personal trainers who are receiving education to learn about chronic injuries or other female related areas such as pregnancy and how they might impact fitness and health. In some cases a trainer or a coach is an additional member of an interdisciplinary team. Like many professions, there is high-variability in their educational background and experience levels so in general terms, trainers focus on exercises with more basic fitness goals. They cannot evaluate or diagnose for conditions such as a rotator cuff tears, radiating pain, neurological conditions, ulnar nerve impingement, pelvic floor muscle exam or lumbo-pelvic pain. This is really the primary difference. If the evaluation isn’t well-informed, then the approach to goal attainment is going to stall. Knowing what to look & when to refer out are both essential to success. As a general experience level, a trainer would not be able to help with motor coordination retraining to address HOW you are doing exercises. They would not be able to treat you for a medical condition. Also, generally they do not coordinate with other providers who would potentially be helpful for your care, such as post-op surgical protocols, pessary needs during load, referrals for various research based types of injections (ie, PRP, steroids, interventional pain medicine) and following post-procedural protocols. If you have someone you already like to work with, it does not have to mean that you don’t do that fitness aspect any more. The main idea is to get you back to whatever it is you WANT to be doing. We can both work to support you with the best challenges for your improving status. It is common that some healthcare clinicians do not have a strong fitness or training background. That is not the case for Pondera Rehabilitation. We truly 'bridge the gap' between fitness and rehabilitation with both formal training, informal training and actual experience level. We have been involved in training, coaching and education for other fitness and healthcare personnel for many years. We are comfortable designing a cross-training or resistance and conditioning program for a parent who wants to just go to the park & play with their kids without pain, a retiree who wants to travel in their RV smoothly, a high-performing swimmer reaching for reducing their times in the pool, or a fitness-lover who wants to get the most they can out of various workout classes. Additionally, Amy & Kirsten have both worked with a variety of high level athletes ranging from firefighters, collegiate cyclists, semi-pro baseball players, elite runners, to triathletes.
  • I do not use a computer very often. Is there a way to show me how to complete these online intake forms?
    Our Best reccomendation is to Use either a mobile phone or tablet to access the portal and then as you proceed through the intake forms, use the device's camera to take photos of the items it might ask for on certain forms (like insurance card if a Medicare client, or the completed bladder & bowel diary if a pelvic health client). Step by Step is below to do so: First Login: to login you will need to create an account if you have not already using the "Communication Portal". Enter the information asked for and submit. You will recieve a text message with a 6 digit verification code (one time use). Enter that onto the screen where you have been logging into the portal. You now have access to your Pondera Rehabilitation & Fitness Portal. This basic video shows you how to login, insert credit card info, how to upload a document, as well as how to send messages... You can upload documents on the message but they are usually requested as you proceed through your initial registration. You can update your info using the buttons in the top right. You are also able to access forms or to book follow-up appoinements for returning clients using the options on the left vertical bar. Please email if you have trouble with setting up your portal, completing forms, or uploading documents so we can try to help.
  • What is the difference between occupational therapy for pelvic health and physical therapy for pelvic health?
    In short, there is not a difference. The code for evaluations for submission to your insurance for reimbursement is different for each license, but all of the other possible 10+ treatment codes are the same between the two licenses. In terms of what goals are being addressed or what treatment approaches, the diagnoses we are addressing and symptoms we are treating...this is all the same in this arena. In some other areas of rehabilitation, there are more significant differences between OT & PT for goals and what they are within their scope to address. But in pelvic health, that is not generally the case. Differences between providers most often has much more to do with training background, varied experiences and exposure to a range of conditions, populations and treatment tools/approaches. Please see the TEAM tab at the top for additional information about each clinician.
  • How quickly can I be seen for a post-natal appointment? Do I have to wait until I have seen my medical provider (OB/GYN, mid-wife, etc) at 6 weeks and am cleared by them?
    In short, the answer is “NO” you do not need to wait. There are so many things we can do to get you moving towards meeting your goals post-partum, or to address issues that might have arisen during birth, or in the early weeks after delivery. Since we are trained on imaging ultrasound, we are able to use that to help you see what you are doing from a motor control standpoint; that is all done externally. Also, many areas that we are working on in the early phase have to do with helping you to regulate relative intra-abdominal pressure, the abdominal wall and early exercise progressions. We will not do any internal examination until you have been cleared by your birth provider but we often do not need that initially anyway.
  • What are your rates for services?
    In general, our rate is $150/hour. There are no additional costs associated for use of imaging ultrasound, documentation or Superbills. There is a price reduction for follow-up appointment packages for rehabilitation or performance fitness (see related question for details). There are some concussion baseline testing appointments (ie before one has sustained a concussion) that are shorter duration, hence the rate is lower. Musculo-skeletal & neurological issues are able to be seen within a hour-long evaluation or follow-up treatment sessions. If you are seeing someone for any type of InHome/mobile visits (pelvic health, musculo-skeletal, neurological), there is a travel fee of $15/each way within their established driving radius. Follow-up Packages purchased for 60 minute sessions of either 1:1 fitness or 1:1 rehabilitation are found below. There is no pressure to buy a follow-up package, you can always book 1 by 1 visits at the usual $150/hour rate. 6 sessions $750 ($125/session) 5 sessions $650 ($130/session) 4 sessions $540 ($135/session) 3 sessions $420 ($140/session) 2 sessions $290 ($145/session)
  • How long are your sessions?
    In general most visits are 50' directly with your therapist; pelvic health evaluations are just under 2 hours as we leave a few minutes at the end of each visit for our required documentation and clean up. The provider will make every effort reasonable possible to stay on time. If you are running late to your appointment, please let us know in the portal, or call & leave a message. The portal allows all staff to be updated the most quickly.
  • Do you have package rates for follow-up visits for fitness or rehabilitation?
    There is no pressure to buy a follow-up package, you can always book one-by-one visits at the usual $150/hour rate. Follow-up Packages purchased for 60 minute sessions of either 1:1 fitness or 1:1 rehabilitation are found below. They are good for 9 months from purchase date. There are no refunds. Due to how the billing software functions, we are not able to apply prior visits, or same-day visits, to a package. 6 sessions $750 ($125/session) 5 sessions $650 ($130/session) 4 sessions $540 ($135/session) 3 sessions $420 ($140/session) 2 sessions $290 ($145/session) Packages are not applicable to any initial evaluations or reEvaluation type visits, which we are periodically required to do. Those appointments involve much more time outside of the visit for the clinician for documentation.) Clients are able to view in their portal how many packages or package visits they have remaining. We do not keep track of expiring packages or package visits. However, one automatic reminder will be sent out 30 days prior to the 9 month expiration mark if there are any unused visits on a previously purchased package. Clients may self-purchase additional packages by clicking “BOOK” in the portal & following from there. You may need to scroll down to the "All Follow Up Packages Category" to be able to see the PACKAGE option listed there.
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